Cyrus Services LLC, operating as Cyrus Cleaning and Cyrus Maintenance (“Cyrus Services,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request a quote, communicate with us, use our client portal, apply for employment, or receive services.

Cyrus Services LLC

Lynnwood, Washington 98043

Phone: (206) 414-9990

Email: info@cyrusservices.com

1 - INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

Contact Information

Your name, telephone number, email address, billing address, service address, company name, and the contact information of an authorized representative or property manager.

Service and Property Information

Information needed to estimate, schedule, and perform services, including property size, requested work, service preferences, photographs, parking instructions, pets, building requirements, and property-access information.

Access Information

When necessary, we may receive gate, alarm, entry, lockbox, key, or access-code information. Access information is limited to personnel who reasonably need it to coordinate or perform the service.

Quotes and Transaction Information

Information contained in requests, quotes, approvals, change orders, work records, invoices, deposits, payments, refunds, and account histories.

Payment Information

Payments are handled by third-party payment processors. Cyrus Services generally does not directly store complete payment-card numbers. Payment providers process and retain information according to their own policies.

Communications

Emails, telephone calls, text messages, client-portal communications, photographs, reviews, service requests, and other communications between you and Cyrus Services.

Website and Device Information

Our website and technology providers may collect information such as IP address, browser type, device type, referring website, pages visited, approximate location, cookies, and similar technical information.

Employment Information

If you apply for employment, we may collect contact information, work history, references, qualifications, availability, driving information when relevant, and information necessary to evaluate or administer employment.

2 - HOW WE COLLECT INFORMATION

We may collect information:

• Directly from you;

• From an authorized representative, property manager, landlord, tenant, or referral source;

• Through our website, request forms, client portal, telephone, email, or text systems;

• From our personnel while estimating or performing services;

• From scheduling, payment, accounting, communication, or other business-service providers; and

• From public sources when reasonably necessary for legitimate business operations.

3 - HOW WE USE INFORMATION

We may use information to:

• Respond to inquiries and prepare quotes;

• Schedule, coordinate, and perform services;

• Access the property as authorized;

• Communicate confirmations, reminders, arrival information, and service updates;

• Process deposits, invoices, payments, and refunds;

• Maintain service histories and client records;

• Document property conditions and completed work;

• Address quality concerns, safety issues, damage claims, and insurance matters;

• Provide customer support;

• Improve our services, training, website, and client experience;

• Protect our clients, personnel, systems, and business;

• Maintain accounting, tax, insurance, employment, and legal records;

• Comply with applicable legal and regulatory requirements; and

• Send marketing communications when permitted and subject to your communication choices.

4 - HOW WE SHARE INFORMATION

We may share information as reasonably necessary with:

Employees and Authorized Providers

Employees, team leads, technicians, and authorized service providers who need information to estimate, schedule, coordinate, or perform services.

Business-Service Providers

Companies that support our business, including field-service management, scheduling, communications, cloud storage, document-signature, website hosting, payment processing, accounting, analytics, and insurance providers.

Professional Advisers

Attorneys, accountants, insurers, claims representatives, consultants, and other professional advisers.

Legal and Government Recipients

Regulators, law enforcement, courts, or other recipients when disclosure is required by law or reasonably necessary to protect our rights, property, personnel, clients, or the public.

Business Transactions

A successor or acquiring organization in connection with a merger, financing, reorganization, sale, or transfer of all or part of the business, subject to appropriate confidentiality protections.

We do not sell or rent personal information. We do not provide personal information to unrelated third parties for their own marketing purposes.

5 - TEXT-MESSAGING PRIVACY

If you opt in to text messages, we may send service inquiries, quote information, scheduling messages, appointment reminders, arrival updates, service updates, invoice and payment communications, customer support, follow-up, and review requests.

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out. Reply HELP for assistance, call (206) 414-9990, or email info@cyrusservices.com.

Mobile telephone numbers, text-message opt-in information, and text-message consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Communications providers may process this information only as reasonably necessary to deliver messages, manage our communications, prevent abuse, maintain records, or comply with law.

6 - SERVICE PHOTOGRAPHS AND VIDEOS

We may take limited photographs or videos for estimates, documentation, quality control, safety, project progress, insurance, damage evaluation, or confirmation that work was completed.

Operational photographs are treated as business records. We obtain separate permission before using identifiable property photographs, names, addresses, videos, or testimonials for public marketing.

7 - COOKIES AND WEBSITE TECHNOLOGY

Our website and providers may use cookies and similar technologies to operate the website, remember preferences, understand website activity, improve performance, measure advertising effectiveness, and prevent abuse.

You may control cookies through your browser settings. Disabling cookies may affect website functionality.

8 - INFORMATION SECURITY

We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain. These may include account controls, authentication, access restrictions, secure payment providers, and personnel confidentiality requirements.

No storage or transmission method is completely secure, and we cannot guarantee absolute security.

9 - RETENTION

We retain information for as long as reasonably necessary to:

• Provide and administer services;

• Maintain business, accounting, tax, employment, insurance, and legal records;

• Resolve disputes and enforce agreements; and

• Satisfy applicable legal requirements.

Access information and codes are removed or updated when no longer reasonably required, subject to operational, backup, security, and legal-record needs.

10 - YOUR CHOICES

You may contact us to:

• Request access to personal information we maintain about you;

• Correct inaccurate information;

• Request deletion, subject to applicable recordkeeping requirements;

• Update your communication preferences;

• Unsubscribe from marketing emails; or

• Opt out of text messages by replying STOP.

We may verify your identity before fulfilling a request. Some information may be retained when reasonably necessary for payment, tax, insurance, security, legal, or contractual purposes.

11 - SENSITIVE AND HEALTH-RELATED INFORMATION

We do not request or intentionally collect medical records, diagnoses, or detailed consumer-health information as part of our ordinary services.

Clients may provide practical product, fragrance, accessibility, or safety restrictions without disclosing an underlying medical condition. Please do not submit medical records or diagnoses unless genuinely necessary to provide services safely.

If our practices change and we intentionally collect information governed by a specialized health-privacy law, we will provide any additional notice or consent required by law.

12 - CHILDREN’S PRIVACY

Our website and services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

13 - THIRD-PARTY SERVICES

Our website and communications may link to third-party services such as payment processors, scheduling portals, mapping providers, or social-media platforms. Their privacy practices are governed by their own policies.

14 - POLICY UPDATES

We may update this Privacy Policy as our services, technology, or legal obligations change. The revised policy will be posted with a new effective date.

Material changes will apply prospectively, and additional notice will be provided when reasonably appropriate or legally required.

15 - CONTACT US

Questions or privacy requests may be sent to:

Cyrus Services LLC

Lynnwood, Washington 98043

Phone: (206) 414-9990

Email: info@cyrusservices.com

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Privacy policy

CYRUS SERVICES PRIVACY POLICY - Effective Date: September 14, 2026 Version 1.2